Buyer questions · answered plainly
Questions we get before the first contract
Volumes, samples, Incoterms, payment, transit times, packing, documents, claims and storage — the fourteen things every roaster and importer asks us, answered with real specifications rather than “contact us for details”. Prices are quoted per contract, against the lot and the volume you actually want.
The short version
Four numbers that answer most of the email
If you are sizing up a first order, these are the figures that decide whether it fits your business. Everything below is the detail behind them.
Volumes and samples
Starting an order
What the smallest workable order looks like, how to taste the coffee before you commit to it, and when in the crop year to book.
What is your minimum order quantity?
The smallest commercial lot we ship is 300 kg — 5 jute bags of 60 kg from a single named lot. Below that we work in samples rather than orders: a free 300 g cupping sample, or a 30 kg trial lot by air.
Most first orders land between 300 kg and 1,000 kg — enough to run a coffee through a season's menu without committing to a container. From 5 t we quote it as a container job: groupage, or a full 20′ load of up to 19.2 t.
Split orders are fine. A 1,000 kg contract can be 600 kg AA and 400 kg AB, as long as no single grade drops below 300 kg — under that we cannot keep the lot separate through milling and bagging.
Do you send samples?
A 300 g offer sample of any lot on the current list is free, air courier included — 7–10 days door to door to Moscow or St Petersburg. It ships with the lot's cupping sheet, moisture and water activity readings, so you can check our numbers against your own roast.
We draw offer samples from the bagged lot, not from a pre-selected showpiece. If the lot is already sold out by the time you cup it, we say so rather than substituting something similar.
The only thing we ask in return is a note on how it cupped, positive or not. That is how we learn which profiles to hold for you next season.
We need more than 300 g. How does a 30 kg trial lot work?
300 g is enough to cup on a sample roaster. It is not enough to profile a coffee on a production machine, and that is where most buying decisions are actually made. So we ship a 30 kg trial lot — half a jute bag, packed in GrainPro, by air courier on the same 7–10 day timing.
The trial lot is quoted per contract, with the airway bill attached. We credit the air freight back against your first order of 300 kg or more from the same lot, so a trial that turns into business is not an extra line for you.
The trial comes out of the sealed lot we would later ship you, not from a lookalike bag. That is the entire point of sending it.
When should we book against the harvest?
Kenya has two crops, so there are two booking windows. Main crop is picked October to December, dried and milled through November to January, and starts shipping in January. The fly crop is picked April to June and ships from July.
Main-crop samples go out in December and January, and the good named lots are spoken for by February. If you want a specific cooperative rather than whatever is left on the list, book in January. For fly crop, book in May.
If your blend needs the same profile all year, we reserve tonnage across both crops on a season contract and release it against call-offs. It is the only reliable way to hold a blend component steady through a Kenyan crop year — the auction in April looks nothing like the auction in January.
Quoting and payment
How we quote and how you pay
Which Incoterms we work on, how a firm offer is put together, and the payment structures we use at each volume.
Do you quote FOB, CFR or CIF?
All three — your choice. The base is FOB Mombasa: coffee milled, graded, bagged, documented and loaded on board. CFR adds the ocean freight to Novorossiysk or St Petersburg. CIF adds marine insurance on the customary institute cargo clauses.
Whichever term you work on, the offer is broken out into FOB, freight, insurance and charges as separate lines rather than one lump. You can see exactly what the logistics leg carries and put your own forwarder against it if theirs is sharper. There is nothing hidden in the freight line.
DAP to a Russian warehouse we quote case by case. Customs clearance and the inland leg depend on your import setup and your broker, and most buyers run that side better than we could from Nairobi.
How do we get a quote?
Tell us the grade, the volume, the port and the Incoterm you work on. We come back with the lots we can actually cover and an offer sample for each. Figures are quoted per contract and stay off this page — the auction moves every week, and a stale number on a website helps nobody.
The firm offer follows sample approval. It names the lot, the grade, the Incoterm and the shipping window, so what you sign is what you cupped.
Nothing here is sold off a list. Every offer is built against a named lot, already milled or still in parchment, and we tell you which it is before you commit.
What are the payment terms?
Payment is by bank transfer (T/T) against the documents named in the contract — normally the scanned bill of lading and the full document set. The schedule is agreed lot by lot in the contract itself, not fixed on a web page.
From container volumes we also work on an irrevocable letter of credit at sight, payable in Nairobi and confirmed by a first-class bank. L/C is the normal route for a first container with a new counterparty — it protects both sides — and we carry our own bank charges.
Samples and trial lots are prepaid. Invoicing is in USD, and originals of the document set go by courier as soon as payment clears.
Transit, packing, documents
Getting it to your warehouse
Realistic lead times to each Russian port, the packing options your warehouse can actually handle, and the paperwork that travels with the coffee.
How long does it take from order to arrival?
Contract signature to loaded on board in Mombasa: 10–14 days if the lot is already milled and in the warehouse. If it is still in parchment, add the milling and conditioning window — we will tell you which it is before you sign.
Sea leg: 25–32 days Mombasa to Novorossiysk, 35–45 days to St Petersburg — the gap is routing and the number of transhipments. Add 5–10 days for discharge and customs clearance, then 3–5 days by road to Moscow; the Urals and Siberia go by rail and take longer.
Plan on 45–60 days order to warehouse via Novorossiysk and 55–75 days via St Petersburg. Air freight collapses that to 7–10 days, but the economics only work up to about 30 kg.
You get a written update at three points — lot sealed, container loaded, B/L issued — plus the vessel and booking reference. You should never have to ask us where your coffee is.
How is the coffee packed?
Standard packing is a 60 kg jute bag with a GrainPro liner inside. The liner is what holds moisture and water activity at the values we measured in Nairobi, through the equator and through a Russian winter — jute alone will not do it.
We also pack 30 kg and 15 kg bags to order — more liners, more labour and more pallet space on our side, but a great deal less decanting on yours if your roastery works in 15 kg batches.
A 20′ container takes 320 bags of 60 kg loose-stowed, so 19.2 t. Palletised stow takes about 15 % off that bag count but unloads with a forklift instead of a crew; the exact figure goes on the packing list before loading.
Every bag is stencilled with the lot number, grade, crop year, net weight and the ICO mark, so a bag on your floor can still be traced back to a wet mill in Nyeri.
What documents come with the shipment?
The standard set travels with every container: commercial invoice, packing list, certificate of origin, phytosanitary certificate from KEPHIS, the ICO certificate of origin and marks, bill of lading, the Coffee Directorate weight and quality certificate, and the lot's cupping sheet with its moisture and water activity readings. Under CIF, the marine insurance certificate goes with it.
On request we add a fumigation certificate and a certificate of analysis covering ochratoxin A, moisture and pesticide residues. Some Russian importers want them in the customs file and some do not — tell us at contract stage, because a few of them cannot be issued retrospectively.
Scans go out the day the B/L is issued. Originals follow by courier, normally 4–6 days to Moscow. We keep a complete set on file for 7 years, so a re-issue is a phone call rather than a problem.
Quality, risk, aftercare
What happens when something is wrong
How far traceability actually goes, what certification we can and cannot offer, your remedies if a lot arrives off-profile, and how to keep the good ones good.
Is the coffee certified? How far does traceability go?
Traceability first, because it is the part we can promise on every single lot: cooperative or estate, wet mill, region, altitude, variety, harvest date and milling date, printed on the lot passport that ships with the coffee. Ask us about LOT KE-25/NY-0147 and we can name the wet mill in Nyeri it came off and the week it was picked.
Certification is lot by lot, not company-wide. We have Rainforest Alliance and Fairtrade lots from several of the cooperatives we buy through, quoted on request against the specific lot. Certified organic is genuinely scarce in Kenya and we will not pretend otherwise — where it exists the volumes are small and booked early.
We also collect GPS polygons for the plots behind our main-crop lots. That work started as EU deforestation-regulation compliance, but it is useful to any buyer: it is the difference between saying a coffee is traceable and being able to show where it grew.
What happens if a lot is rejected on arrival?
We keep a sealed pre-shipment sample of every lot, drawn from the bagged coffee rather than from the offer. If your arrival sample does not match ours, that is our problem to fix, and the retained sample is what we both argue from.
Contracts are written on European Contract for Coffee terms. Quality claims are raised within 14 days of discharge, on an arrival sample drawn to the same standard. If the cup is more than 1.0 SCA point off the sample you approved, or moisture reads above 12.5 %, or the defect count exceeds the contract, you have a claim.
The remedies are the usual three: a price allowance against the invoice, replacement out of the next shipment, or return of the lot at our cost. We would far rather settle it directly, and in practice that is what happens. Where we genuinely cannot agree, quality arbitration goes to the European coffee trade arbitration in Hamburg and both of us live with the finding.
One thing worth saying plainly: a lot that fails our own pre-shipment cupping never leaves Mombasa. Claims should be rare, and they are — but the mechanism exists because the sea is long.
How should we store green coffee, and how long does it keep?
15–20 °C, 50–60 % relative humidity, off the floor on pallets, away from anything aromatic. Green coffee takes up the smell of spices, cleaning chemicals and diesel, and it does not give them back.
Stored like that in the GrainPro it arrived in, a Kenyan lot cups at its best for 3–6 months from arrival and stays commercially good for around 12 months. After that it flattens — acidity goes first, then sweetness — and by 14–18 months you are roasting past crop and your customers will taste it.
Two practical points. Do not open the liner until you are working through the bag: once it is open the coffee equilibrates to your warehouse, not to the water activity of 0.55 we shipped it at. And rotate strictly by lot number — losing a good lot at the back of the rack is the most common way an expensive coffee gets wasted.
Who do we talk to?
Commercial questions — price, availability, samples, contracts — go to info@simonandsons.store, or to our Russian number +7 929 640-11-62, which takes calls and WhatsApp through Moscow working hours. We answer within one working day, and when the answer is “that lot is gone”, we say that instead of offering you something else.
Documents, shipping and everything after the container is booked are handled by the export office in Nairobi on +254 705 951 082. Timezones are not an issue: Kenya runs UTC+3, the same clock as Moscow.
If you already know what you want, the price-list request form is the fastest route in. Tell us the grade, the volume and the port, and you will have a firm quote and a sample offer back the same or the next working day.
Still unanswered
Ask us the one that is not on this page
Every roastery has a question this list does not cover — a blend component you need matched, a warehouse that only takes pallets, an import structure that changes the Incoterm. Send it over; a specific question gets a specific answer.
- Commercial enquiries and samples: reply within one working day, Moscow hours.
- Nairobi export office for documents, bookings and anything already in transit.
- Firm quotes name the lot, the grade, the Incoterm and the shipping window — not a price range.
Figures on this page are indicative and are confirmed against the specific lot, line and booking date in your contract.